Senior Customer Experience Manager - Sportstech

A fast growing sports-tech company on a mission to revolutionise coaching through wearable technology is looking for a strategic and hands-on Customer Experience leader to join the team. You will manage a small team, drive retention and engagement, and shape the customer journey for a global community.Key responsibilities include:Lead and mentor a high-performing Customer ExperienceteamOwn customer lifecycle strategy, from onboarding to renewalCollaborate cross-functionally to improve product experienceUse data to drive decisions and optimise customer outcomesYou will have:Strong experience in Customer Experience or Account ManagementStrong experience in customer journey mappingStrong leadership and communication skillsData-driven mindset with a passion for customer experienceInterest in sports or tech is a plusDetails:Start date: ASAPDuration: 12 monthsSalary: £50,000-£60,000 dependent on experienceLocation: London with 3 months on-site in European base (expenses ..... full job details .....