https://jobs.co.uk/job/senior-customer-experience-executive-venus-recruitment-ltd--7697029f-8da6-4396-9dc9-5d7d07da89fd RSS feed for Senior Customer Experience Executive at Venus Recruitment Ltd. en-gb Wed, 01 Jul 2026 18:36:08 GMT https://jobs.co.uk/job/senior-customer-experience-executive-venus-recruitment-ltd--7697029f-8da6-4396-9dc9-5d7d07da89fd https://jobs.co.uk/job/senior-customer-experience-executive-venus-recruitment-ltd--7697029f-8da6-4396-9dc9-5d7d07da89fd Wed, 01 Jul 2026 11:52:26 GMT Location: Surrey | Salary: 10000-500000 Annual | Type: Permanent | Senior Customer Experience Executive Hybrid working with 2 office days/week in the Surrey areaHours 9.00am-5.30pm Monday to FridayAn exciting opportunity to join a fast moving ''scale-up'' business and play a key role in shaping their customer experience function. This role goes beyond traditional customer support, as you''ll take ownership of customer interactions, while contributing to the ongoing development and scalability of the customer support function. Managing a wide range of enquiries, you''ll deliver a consistently high standard of service while identifying opportunities to improve processes, systems, and customer outcomes. This is an opportunity to make a meaningful impact in a growing business where quality, accountability, and momentum matters.Role overviewSupporting customers via chat, email, and phone using App and Web platformsResolving queries quickly, empathetically, and accuratelyHandling complaints and complex or sensitive casesSpotting trends and suggesting service improvementsHelping to refine processes, macros, and help centre contentLiaising with third partiesWe''re looking forExperience in customer-facing roles, preferably in regulated environmentsConfiden... Permanent