https://jobs.co.uk/job/senior-customer-experience-advisor-ccp-recruitment-ltd--039fe559-4338-4ee5-bf49-f9b47fcc3f89 RSS feed for Senior Customer Experience Advisor at CCP Recruitment LTD. en-gb Sat, 27 Jun 2026 16:42:22 GMT https://jobs.co.uk/job/senior-customer-experience-advisor-ccp-recruitment-ltd--039fe559-4338-4ee5-bf49-f9b47fcc3f89 https://jobs.co.uk/job/senior-customer-experience-advisor-ccp-recruitment-ltd--039fe559-4338-4ee5-bf49-f9b47fcc3f89 Sat, 27 Jun 2026 11:52:43 GMT Location: Beaminster | Salary: 28000.00-28000.00 Annual | Type: Permanent | Job Title: Customer Experience AdvisorLocation: West DorsetWorking Arrangements: Full-Time Office-Based - 5 days per weekHours: Monday-Friday 8:00-16:30Salary: £28,000 - £30,000 - DOE CCP are proud to partner with a well-established, premium subscription-based business who are continuing to grow their structured customer function. They are seeking a Customer Experience Advisor to join during an exciting phase of expansion. This role sits at the heart of a high-retention, relationship-led environment where service quality, communication standards and customer loyalty are the core focus.The RoleManage inbound customer enquiries via email and telephoneProcess subscription lifecycle requests (billing queries, pauses, reactivations, plan changes)Maintain CRM/ticket accuracy and workflow disciplineApply structured communication standards across all written and verbal interactionsDemonstrate strong telephone confidence and professionalism in all callsHandle sensitive or challenging conversations with calm professionalismEscalate appropriately and support the wider team in maintaining service excellenceContribute to ongoing improvements within the customer function This is not a high-volum... Permanent