Senior Customer Experience Advisor

Job Title: Customer Experience AdvisorLocation: West DorsetWorking Arrangements: Full-Time Office-Based - 5 days per weekHours: Monday-Friday 8:00-16:30Salary: £28,000 - £30,000 - DOE CCP are proud to partner with a well-established, premium subscription-based business who are continuing to grow their structured customer function. They are seeking a Customer Experience Advisor to join during an exciting phase of expansion. This role sits at the heart of a high-retention, relationship-led environment where service quality, communication standards and customer loyalty are the core focus.The RoleManage inbound customer enquiries via email and telephoneProcess subscription lifecycle requests (billing queries, pauses, reactivations, plan changes)Maintain CRM/ticket accuracy and workflow disciplineApply structured communication standards across all written and verbal interactionsDemonstrate strong telephone confidence and professionalism in all callsHandle sensitive or challenging conversations with calm professionalismEscalate appropriately and support the wider team in maintaining service excellenceContribute to ongoing improvements within the customer function This is not a high-volume call-centre role. It is a relationship-focused position where the quality of interaction matters more than speed.About You2+ years'' experience in a customer service roleSubscription or e-commerce experience (essential)Strong written communication skills (essential)High level of telephone ..... full job details .....