https://jobs.co.uk/job/senior-customer-complaints-coordinator-opus-people-solutions-ltd--a14b63bb-6dde-43bb-a217-fc5b03d1d965 RSS feed for Senior Customer Complaints Coordinator at Opus People Solutions Ltd. en-gb Sun, 31 May 2026 13:54:47 GMT https://jobs.co.uk/job/senior-customer-complaints-coordinator-opus-people-solutions-ltd--a14b63bb-6dde-43bb-a217-fc5b03d1d965 https://jobs.co.uk/job/senior-customer-complaints-coordinator-opus-people-solutions-ltd--a14b63bb-6dde-43bb-a217-fc5b03d1d965 Thu, 28 May 2026 11:51:35 GMT Location: Walsall | Salary: 18.36-18.36 Hourly | Type: Temporary | Senior Customer Complaints CoordinatorOpus People Solutions are recruiting on behalf of our client, Walsall Council, for a Senior Customer Complaints Coordinator. Working Hours: 37 hours per week, Monday - Thursday, 8:45 AM - 5:15 PM (1-hour unpaid break) Friday, 8:45 AM - 4:45 PM (1-hour unpaid break)Work Arrangement: Hybrid after training period, days onsite to be confirmed with manager.Pay Rate: 18.36 per hour PAYELength of Assignment: Temporary basis, 3 months with potential to extend.Positions: 1DBS Requirement: Basic Main Purpose of the Role:We are seeking an experienced and detail-oriented Senior Customer Complaints Coordinator to provide an efficient, knowledgeable, and accurate service to customers. The successful candidate will deliver an excellent corporate complaint handling experience across all Council Services, ensuring timely and satisfactory outcomes.Key Responsibilities:Lead the delivery of a professional, customer-focused complaints resolution service, aligned with Local Government and Social Care Ombudsman standardsManage complex and high-level complaints, undertaking thorough investigations and engaging with key internal stakeholdersConduct root cause analysis ... Temporary