Senior CRM Consultant

CRM Consultant / Senior CRM Consultant£42k - £67k basic (£50k-£75k OTE)Berkshire (Hybrid) You''ll be joining a UK-based CRM vendor that builds and implements its own platform for mid-market organisations across sales, marketing, service, and order management. Because the business owns the product, you''ll work closer to the platform and the customer outcome than at most CRM consultancies. The Professional Services team is small, senior, hands-on, and investing heavily in AI-assisted delivery. The role You''ll own CRM implementations end to end discovery, configuration, data migration, integration scoping, UAT, training, and go-live. This is a consulting role, not delivery-by-numbers: you''ll shape the solution, manage your own commercials, and push back constructively when a customer''s requested approach won''t get them the outcome they want. What you''ll own Discovery and solution design - lead workshops with senior stakeholders and design CRM solutions across sales, marketing, service, and order management Delivery - own implementations end to end planning, configuration, data migration, integration, UAT, training, go-live Customer success - run business review workshops with existing customers, producing roadmap recommendations Pre-sales and commercials - support scoping calls and estimating, write statements of work, track budget burn, spot expansion opportunities Advisory and mentoring - challenge customers when needed, and coach less experienced consultants Where AI ..... full job details .....