Senior CRM Administrator - Salesforce

University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University''s mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress. Digital andamp; Technology at UAL is on an exciting journey, transitioning from a ''classic'' IT approach to a user-centred product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL. As Senior CRM Administrator, you will play a key role in the technical strategy and day-to-day implementation to deliver this change. You will support the CRM Technical and Operations Manager by working as an Administrator and Technical Architect/Specialist on multiple CRM systems, especially the University''s primary CRM system, Salesforce.You will work with colleagues and suppliers to ensure the system is delivering our business and user needs; that system users have the advice, support, guidance and training they need; providing oversight of the correct and efficient use and development of the system; leading continuous improvement, testing and implementation of upgrades and other developments. Experience ADM201 Salesforce Administrator Certified. ..... full job details .....