Senior Content Designer

Reed Technology is supporting a company based in Edinburgh, as they look to hire a Senior Content Designer. In this role you''ll work alongside a multidisciplinary team and help shape and improve public services through clear, accessible and evidence-led content. Key responsibilities: Plan, lead and deliver content design work for public sector projects. Write, edit and improve clear, accessible content for digital and offline services. Work with user researchers, service designers, product managers, business analysts, delivery teams and technical specialists to understand user needs and improve content based on feedback and evidence. Turn complex policy, legal, regulatory and operational information into simple, user-friendly content. Create and improve content such as service guidance, forms, notifications, error messages, prototypes and content patterns. Map user journeys and content flows to identify gaps, risks and dependencies. Promote accessibility, inclusion, plain English and user-centred content practices. Requirements: Proven experience as a Content Designer within Central Government services, working to GDS standards and service assessments. Strong track record of leading content design for complex digital services, shaping content approaches and delivering user-centred outcomes across Discovery and Alpha phases. Expertise in creating clear, accessible content, including content audits, journey mapping, prototyping, forms, guidance, notifications and service ..... full job details .....