Senior Contact Centre Manager

Senior Operations Manager Contact Centre6-Month Fixed Term Contract Maternity CoverSalary: £60,000Hybrid: 2 3 days per week in the office35 hours per weekSF Partners are exclusively partnering with a fantastic business for an experienced Senior Operations Manager to join a large, performance-driven contact centre operation on a 6-month FTC.We are looking for someone who can quickly understand the operation, get underneath the data and identify where improvements can be made then work through their management team to deliver a genuine and sustainable step change in performance.You''ll be joining an established organisation at an exciting point in its journey, with ambitious plans for the future. You''ll have the opportunity to make a visible impact while leading an operation that supports customers who can often be experiencing difficult and vulnerable circumstances.The RoleReporting into the Senior Operations Manager, you''ll take responsibility for a key area of the customer acquisition operation, leading through approximately 4 6 Team Managers.The operation supports customers from their initial enquiry through assessment and into the most appropriate solution for their circumstances, across both telephone and digital channels.You''ll have responsibility for driving operational performance, ensuring KPIs are achieved and using data and insight to understand what''s working, where performance can improve and what action needs to be taken.Key responsibilities will include: ..... full job details .....