Senior Compliance Assistant (Legal)

Our client, a very reputable firm are looking to appoint a Senior Compliance Assistant based in Wolverhampton. You will be tasked with supporting both clients and the business. You will lead a motivated team, drive excellence all whilst ensuring clients receive an outstanding experience and service.To be considered for the role, you ll require the following essentials: Previous experience of working within a legal or professional services environmentProven experience of working within a team leader, supervisory or people management roleKnowledge of MS Office and Case Management SystemsKnowledge and understanding of compliance and onboarding processesExcellent communication skills both written and verbalStrong organisational skillsHigh attention to detail Within this position, you ll also be: Guiding and supporting a team to deliver an outstanding customer experience, particularly with new business onboardingProviding ongoing training, one to one coaching and day to day support to team membersMonitoring of workloads, reviewing team and individual performance and supporting the smooth running of the teamProviding reports to management to provide key insightsContributing to ideas for process improvement to keep the business running smoothly and efficientlyWorking alongside the team in handling onboarding tasks for new business and clientsManaging team resourcesHandling of escalationsCollaborating with the wider team and business to resolve any queries and complaints ..... full job details .....