Senior Complaints Officer

Senior Complaints OfficerRed Recruitment is recruiting a Senior Complaints Officer for our client on a fully remote, temporary contract lasting between three and six months.This role is ideal for an experienced complaints and information governance professional with strong knowledge of data protection and Freedom of Information legislation. You will manage complex complaints, information requests and data incidents while providing specialist guidance to managers and wider stakeholders.Package for Senior Complaints Officer:Salary: 17.00- 18.00 per hour Hours: Monday to Friday, 9.00am-5.00pm Contract: Temporary, 3-6 months Location: Fully remoteKey Responsibilities of Senior Complaints Officer:Manage complex complaints from initial receipt through to investigation, resolution and response.Support the administration of customer feedback, including complaints, concerns, compliments and MP enquiries.Provide accurate and timely specialist advice on complaints, Freedom of Information and information governance matters.Process and coordinate Freedom of Information and Subject Access Requests within statutory timescales.Ensure compliance with the Data Protection Act 2018, UK GDPR and relevant organisational policies.Investigate data incidents and breaches, identifying their underlying causes and recommending appropriate corrective action.Ensure all data incidents are accurately recorded, investigated and reported.Liaise with managers, legal teams, external organisations and the ..... full job details .....