https://jobs.co.uk/job/senior-complaints-officer-park-avenue-recruitment--636b9562-0f39-40f8-bb65-83b7bb33ebe9 RSS feed for Senior Complaints Officer at Park Avenue Recruitment. en-gb Fri, 28 Aug 2026 20:47:22 GMT https://jobs.co.uk/job/senior-complaints-officer-park-avenue-recruitment--636b9562-0f39-40f8-bb65-83b7bb33ebe9 https://jobs.co.uk/job/senior-complaints-officer-park-avenue-recruitment--636b9562-0f39-40f8-bb65-83b7bb33ebe9 Thu, 27 Aug 2026 23:00:00 GMT Location: Guildford | Salary: £200 - £230/day | Type: Contract | Senior Complaints Officer - Housing Surrey | Hybrid Working - 2 days office presence Interim Contract until March 2027 Competitive Day Rate of -200.00 - -230.00 per day umbrella I am working with a housing provider in Surrey who are looking for an experienced Senior Complaints Officer to join their team on an interim basis until March 2027 . This is a senior, hands-on complaints role with no direct line management . You will take the lead on the day-to-day oversight and quality of the complaints process, managing complex cases from beginning to end and helping drive improvements across the service. Key Responsibilities: Managing complex Stage 1 and Stage 2 complaints through the full end-to-end process. Handling and coordinating Housing Ombudsman cases and enquiries. Producing high-quality complaint responses and ensuring deadlines are met. Acting as a senior point of oversight across the complaints caseload. Reviewing responses and ensuring quality, consistency and compliance. Maintaining accurate complaint trackers and spreadsheets. Identifying trends, recurring issues and opportunities for service improvement . Working with operati... Contract