https://jobs.co.uk/job/senior-complaints-officer-connect2hackney--62ad332e-f0f3-4529-9ec0-c416ac8a1a99 RSS feed for Senior Complaints Officer at Connect2Hackney. en-gb Fri, 26 Jun 2026 15:47:49 GMT https://jobs.co.uk/job/senior-complaints-officer-connect2hackney--62ad332e-f0f3-4529-9ec0-c416ac8a1a99 https://jobs.co.uk/job/senior-complaints-officer-connect2hackney--62ad332e-f0f3-4529-9ec0-c416ac8a1a99 Fri, 26 Jun 2026 11:51:41 GMT Location: London | Salary: 252.00-252.00 Daily | Type: Temporary | Senior Complaints Officer (Housing)Location: Hackney E8 - Hybrid Rate: 339 per day (Umbrella) / 252 per day (PAYE)Start: ASAP Directorate: Climate, Homes and Economy / HousingReports To: Performance Improvement and Complaints ManagerJob Purpose:The London Borough of Hackney is seeking a Senior Complaints Officer to join our Housing Transformation Team. In this role, you will ensure our Housing services fulfill our complaints handling framework, providing assurance that robust corporate and statutory systems are in place. You will work closely with Assistant Directors and managers across the service to deliver responsive, customer-focused, and value-for-money services.Key Responsibilities:Undertake thorough investigations into sensitive and complex resident and Housing Ombudsman complaints, as well as managing Member Enquiries.Check and quality-assure the work of team members. Lead on workstreams and projects that involve managing input from partners and teams across the wider organisation.Identify where service failures and inefficiencies create unnecessary demand. Capture lessons learned and highlight common trends to drive long-term service improvements.Provide support and guidan... Temporary