https://jobs.co.uk/job/senior-complaints-investigator-cranstoun--00ef2226-b909-45f0-82b8-ea4a7635a1cf RSS feed for Senior Complaints Investigator at CRANSTOUN. en-gb Wed, 19 Aug 2026 21:44:27 GMT https://jobs.co.uk/job/senior-complaints-investigator-cranstoun--00ef2226-b909-45f0-82b8-ea4a7635a1cf https://jobs.co.uk/job/senior-complaints-investigator-cranstoun--00ef2226-b909-45f0-82b8-ea4a7635a1cf Wed, 19 Aug 2026 11:52:01 GMT Location: London | Salary: 10000-500000 Annual | Type: Permanent | £43,481 - £48,314 per annum (dependent on experience) Full-time - 35 hours per week South East London - Hybrid Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services. As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in. We are looking for an outstanding individual who will strive to help us provide the best service to our residents by learning from complaints and contributing to positive outcomes. You will lead the investigation and resolution of Stage 2 and other complex complaints ensuring we meet our statutory and regulatory obligations, maintain the quality of complaint handling across the organisation through coaching and quality assurance and assist services to resolve issues and promote shared learning leading to serv... Permanent