Senior Commercial Customer Account Manager - Engineering - £50k - £60k Chelmsford, Essex - Office Based - Full-time, Permanent We are looking for an engineering professional with a strong commercial mindset and a passion for operational excellence. Do you thrive on delivering outstanding service to commercial customers? Our client, a globally expanding company, prides itself on providing high-quality, innovative engineering solutions. As a Commercial Customer Account Manager, you will strengthen customer relationships, ensure satisfaction, and drive operational efficiency. The Role As a Commercial Customer Account Manager, you will be the primary point of contact for our client''s corporate customers, ensuring their customer needs are met through seamless coordination between internal teams, including manufacturing. Your role will oversee commercial agreements, monitor performance metrics, and enhance the overall customer experience from enquiry to delivery. This role offers a path to career progression with the potential to succeed as a Commercial Director. Key Responsibilities Act as the primary liaison between customers and internal departments, providing clear communication and project updates. Drive operational excellence and process improvement within the customer journey to support business growth and scalability. Manage customer contracts, ensuring timely review, compliance, and renewals. Collaborate with operations and manufacturing teams to meet customer ..... full job details .....