Senior Collections Specialist - Czech and Slovakian Speaking

About the Opportunity Our client, a leading organisation within the IT and software industry, is seeking a highly experienced Czech/Slovak speaking Collections co-ordinator to join their established EU Finance team.This Credit Control centric position plays a key role in managing high-value and complex accounts in Czech Republic and Solvakia, driving the recovery of outstanding debts while maintaining strong customer relationships.This is a hands-on role suited to a seasoned collections professional who combines commercial acumen, negotiation expertise, and a customer-first mindset.You''ll be responsible for full order to cash process ownership, investigating and resolving issues and improving DSO through ledger management, insights and analysis.Key ResponsibilitiesManage a portfolio of Czech and Slovakian Sales Ledger accounts, ensuring timely collection and resolution of outstanding balances.Build and maintain professional relationships with customers to negotiate settlements, payment plans, or other arrangements that optimise recovery.Investigate and resolve complex disputes and billing issues in collaboration with internal teams such as sales, finance, and customer service.Analyse account data to identify trends, payment behaviours, and opportunities for process improvement.Provide regular reports and updates to management on collection performance and key risks.Maintain detailed, compliant documentation of all communications and agreements.Make informed recommendations ..... full job details .....