Senior Collections Analyst

SENIOR COLLECTIONS ANALYSTUP TO £55,000 + BENEFITSWEST MIDLANDSHYBRID WORKING POLICY - 1/2 DAYS A WEEK IN OFFICEJoin a highly successful, data driven retail and financial services business as a Senior Collections Analyst, playing a key role in shaping collections strategy and improving customer outcomes across a large scale credit portfolio.THE COMPANYThis well-established business combines a leading retail operation with a growing financial services arm, offering a range of consumer credit products. With strong financial performance and continued investment in analytics, the organisation has built a high performing credit risk function. THE ROLEAs a Senior Collections Analyst, you will take ownership of collections strategy, helping to optimise customer journeys and improve performance across the portfolio. This is a key hire, supporting the redevelopment of the collections strategy suite following a recent scorecard implementation. Specifically, you can expect to be involved in the following:Developing and refining collections strategies, including rule setting and workflow optimisationAnalysing customer performance and portfolio trends to inform decision makingSupporting the redevelopment of the collections strategy framework following a new model buildIdentifying opportunities to improve collections performance while maintaining a customer first approachProducing insights and recommendations using SQL and data analysisSKILLS AND EXPERIENCEThe successful Senior ..... full job details .....