Senior Collections Advisor

Honeycomb is pleased to partner with a respected financial institution to appoint a Senior Collections Advisor within their growing Belfast City Centre team. This is a full-time, 6- 12-month temporary position offering an excellent pathway for those looking to develop their career with a bank recognised for its positive culture, staff development, and impressive employee retention.The RoleAs a Senior Collections Advisor, you''ll be a key contact for customers facing financial difficulties, working within a telephony-based environment where inbound calls are central to the role. You will provide compassionate and effective support through:Engaging with customers primarily over the phone to gain a clear understanding of their financial circumstancesManaging sensitive, telephony-based conversations with empathy, professionalism, and confidenceAssessing individual situations to determine the most appropriate course of actionCreating realistic repayment and support solutions that meet both customer and business needsSignposting customers to trusted external organisations for additional financial or debt adviceRegularly reviewing customer plans to ensure they remain accurate and supportiveProviding clear guidance on debt management options when requiredThe PersonExperience within customer service, banking, or a financial support environmentExperience in debt management, collections or asset finance is beneficial.Confident in managing sensitive discussions with empathy and ..... full job details .....