Senior Clinical Case Manager

Senior Clinical Case ManagerRed Recruitment is recruiting a Senior Clinical Case Manager to join a long-established, successful and growing medical insurer in Taunton. You must be committed to customer service excellence and strive to go beyond the ordinary to help customers.The salary for this position is up to 31,930 per annum and contains many benefits including the salary rising to 35,535 on successful completion of probationBenefits and Package for a Senior Clinical Case Manager:Salary: 31,930 per annumHours: Monday - Friday, hours between 8am - 6pm (flexible working patterns available)Contract Type: PermanentLocation: TauntonAdditional leaveCompany eventsCompany pensionCycle to work schemeDiscounted or free foodEmployee discountLife insuranceOn-site parkingPrivate medical insuranceReferral programmeWellness programmeKey Responsibilities of a Senior Clinical Case Manager:Providing advice in line with the latest clinical guidance, ensuring customers receive the right clinical decisionSupporting colleagues and customers by taking front-line escalated medical queries and managing complex and challenging casesLiaising with healthcare professionals by phone and email to ensure we have all the information required for complex medical claimsReviewing escalated complaints and making recommendations for improvements to the healthcare offeringManaging complex cases and continually seeking ways to improve the service and support offeredBeing a part of the customer pathway, ..... full job details .....