Senior Client Support Assistant B - 110222-1

Join Our Team as a Payments Operations Specialist!Are you ready to embark on an exciting journey in the banking industry? We are seeking a dedicated Payments Operations Specialist to join our dynamic team for a temporary contract. This is your chance to make a difference while supporting customers and enhancing your career! Contract Details:Location: GlasgowContract Type: TemporaryStart Date: October 13, 2025Length: 6 monthsWorking Pattern: Full time Mon - Fri 8.30am - 5.15pmHybrid working: 2 days per week in the Office (First 6 weeks is 100% office based for training) About Us: Our Payments Operations team is a vital part of our organisation, comprising around 800 talented colleagues. Together, we tackle complex regulatory processes to uphold our commitment to providing top-notch service while safeguarding our customers from financial crime. What You''ll Do: As a key member of our International Payments Telephony Helpdesk Team, you''ll play an essential role in:Supporting customer inquiries related to payments.Assisting customers in resolving issues when payments go awry.Handling complex payment queries with professionalism and accuracy. Your Responsibilities:Answer inbound telephony calls within established service levels, ensuring compliance with industry standards.Build rapport with internal and external customers, communicating clearly and effectively.Investigate and resolve customer inquiries, demonstrating problem-solving skills.Manage cases from start to finish, ..... full job details .....