Senior Client Service Manager, Asset Owners

Overview

Senior Client Service Manager, Asset Owners role at ACCA Careers. Northern Trust, a Fortune 500 financial institution, seeks a candidate to provide high-quality service to a multi-billion dollar book of fiduciary clients within the Institutional Fiduciary Team. The role touches all elements of finance including banking, fiduciary, custody and funds.Responsibilities

Work on a mixed portfolio of company and trust structures on behalf of clients, engaging with internal partners, advisors and managers to provide excellent client service.Balance client expectations with appropriate fiduciary risk management and diligence.Prepare/execute minutes and resolutions as required. Execute all necessary authorised documentation and payments.Review financial statements.Act as a point of contact for fiduciary entities in the portfolio as applicable. Plan and attend client and advisor meetings.Act as authorised signatory.Ensure client structures adhere to relevant regulatory requirements.Ensure decision making is accurately documented and client records and filings are accurate and compliant with regulations.Proactively collaborate with the fiduciary team and internal partners to identify areas for improvement.Liaise with other Northern fiduciary teams to maintain consistency of service where appropriate.Be the point of contact for service-related issues.Knowledge and Skills / Qualifications

Continuous development of fiduciary knowledge to stay up to date with best practice.Understanding of regulatory requirements and changes for Guernsey and other relevant jurisdictions.Professional approach to work and client interactions, with regard to information privacy.Qualified or working towards ICSA or STEP qualification, or equivalent experience.Strong written and verbal communication, numeracy and computer skills, with a positive can-do attitude.Self-motivated with excellent time management.On-the-job training supported by internal courses, external conferences and professional qualification assistance.The competencies valuable for this role include: Communication, Focused client relationships, Team orientation, Negotiation and sales skills as appropriate.The position suits someone with a minimum of 5 years’ experience in a finance role who is eager to develop and contribute to a high-performing team.Working With Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture in a financially strong and stable organization that encourages movement within the company. Senior leaders are accessible, and the company is committed to supporting communities. We welcome applications from candidates with diverse needs.Reasonable accommodation: Northern Trust is committed to providing reasonable accommodations to individuals with disabilities. If you need accommodations for any part of the employment process, please email MyHRHelp@ntrs.com.For further information and to apply, please visit our website via the Apply button.Seniority level

Mid-Senior levelEmployment type

Full-timeJob function

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