Senior Client Programme Manager

Are you passionate about delivering world-class client experiences and driving strategic growth through key account and feedback programmes? A leading law firm is looking for an experienced Senior Client Programme Manager to lead initiatives that put the client at the heart of everything they do.About the Role This high-impact role sits within the Business Development function of the Marketing department and reports directly to the Chief Markets Officer. You will be responsible for developing and executing a client-centric strategy that enhances satisfaction, retention, and loyalty across the firm''s portfolio.As a strategic leader, you''ll champion best practices in client experience, oversee key programmes including Key Account Management, Client Feedback, and Onboarding, and collaborate with cross-functional teams to drive continuous improvement across the client journey.Key ResponsibilitiesLead the development and delivery of the firm''s client experience (CX) strategy and projectsMap client journeys to identify improvements and elevate the client experienceEmbed CX principles through firm-wide internal communications and advocacyDrive insight-led enhancements via an integrated client feedback programmeOversee the Key Account Programme and evolve best-practice account planning frameworksShape and deliver structured onboarding experiences for strategic new clientsDefine, monitor, and report on performance metrics related to CX and client growthLine-manage and mentor the ..... full job details .....