Senior Client Engagement Manager

OverviewLotusFlare, based in the heart of Silicon Valley, is a provider of cloud-native SaaS products. Founded by the team that helped Facebook reach over one billion users, LotusFlare’s purpose is to make affordable mobile communications available to everyone on Earth. Today, LotusFlare’s digital commerce and monetization platform, Digital Network Operator (DNO) Cloud, delivers valuable outcomes for telecommunications services providers supporting millions of customers globally. LotusFlare also owns a market leading eSIM travel product, Nomad. It provides global travelers with high-speed, affordable data connectivity in over 200 destinations.

PositionAs a Senior Client Engagement Manager at LotusFlare, you will lead the day-to-day delivery of complex projects while building a trusted relationship with the clients. Your role is to oversee a portfolio of LotusFlare’s customers, guiding the client and team members towards successful project execution and achievement of overall project goals. You will work directly with clients and take ownership of the overall project and its outcomes.

Responsibilities

Manage the overall implementation and delivery of digital solutions leveraging our SaaS platform and its integration within the clients’ technology landscape.

Operate as the lead point of contact for any and all matters specific to the delivery of technology programs in your accounts

Work with LotusFlare’s product and engineering teams to enable the on time and on budget delivery of the programs

Build and maintain strong, long-lasting customer relationships

Co-ordinate with 3rd parties who may be involved in a solution delivery

Drive project execution of the technical delivery track across all the SDLC stages including scoping, design, testing, deployment and project handover to customer support and operational teams

Act as a key interface between the customer and the LotusFlare organization including product, sales, engineering, support, and business teams

Support project management activities, ensuring issues are documented and addressed

Be a part of a Global Delivery Team, share experiences and develop the project management discipline: simplify processes, methods, and tools

Aid in product design and product development

Build and lead a team of client engagement managers serving our clients

Requirements

Bachelor’s degree from a top-tier university; advanced degree or MBA is preferred

15+ years of experience in complex program management, preferably of enterprise software implementations in the telecoms sector

Deep expertise in mobile and fixed telecommunications

Proven track record of leading delivery of complex digital solutions, on time and within budget

Good analytical and quantitative problem-solving skills. Able to distill data and articulate the rationale for making difficult trade-offs

Demonstrated leadership ability in an international team environment

Initiative taker, eager to break new ground, create opportunities for others, and a quick learner

Comfort and experience with cross-organizational communication; excellent written and verbal communication skills

Willingness and ability to travel

Perks

Competitive salary package

Annual bonus

Training and workshops

Truly flexible working hours

About usAt LotusFlare, we attract and keep amazing people by offering two key things:

Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners

Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software

From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an “experience down” approach, which prioritizes the customer''s journey at every stage of development, our Digital Network Operator Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.

With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, MTN, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world.

Website: www.lotusflare.com

LinkedIn: https://www.linkedin.com/company/lotusflare

Instagram: https://www.instagram.com/lifeatlotusflare/

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