Senior Client & Business Development Manager - Personal Shopping

Senior Client and Business Development Manager - Personal Shopping

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Senior Client and Business Development Manager - Personal Shopping

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SelfridgesSenior Client and Business Development Manager - Personal Shopping

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Senior Client and Business Development Manager - Personal Shopping

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SelfridgesGet AI-powered advice on this job and more exclusive features.Direct message the job poster from SelfridgesRecruitment Consultant @ Selfridges | Personal Shopping and Clienteling, Restaurants and Retail Services

Job IntroductionAs Senior Client and Business Development Manager for Personal Shopping, you will focus on supporting the Private Client Managers and Personal Shopping Team to retain and grow customer relationships, whilst proactively acquiring and on-boarding new clients to Personal Shopping. You will represent the highest standard of luxury service and recommend ways in which to enhance the customer experience, further building engagement and loyalty.As a Senior Client and Business Development Manager you will:Leverage available data to turn insights into action supporting the team to grow relationships with existing customersAcquire new customers by leveraging the tool available and proactively seeking new opportunitiesWork collaboratively with the central Clienteling Team on the overarching Clienteling strategyAct as an ambassador for Selfridges both internally and externally, attending events to promote Personal Shopping, team members and our servicesSupport and facilitate the on-boarding of new customers to Personal Shopping, by assigning customers to a compatible shopper profile and introducing them to our servicesDevelop Team members skills to bring Service Excellence and Clienteling to life through highly curated and personalised touch points and experiencesInfluence key stakeholders and peers across the business to take key actions to grow your customer portfolioHow you’ll do it…you will be:Highly regarded within the field of Personal Shopping, with in-depth knowledge of the customer base, brands, the Services we offer and our clients lifestylesWell-connected with a proven track recordProactive in ceasing opportunities to build customer relationships and actively promoting the Personal shopping Team and its servicesAn expert in luxury lifestyle and can talk confidently within this spaceAn excellent communicator and can influence across all levels, you excel in the relationships you build internally and externallyStrong commercial acumen, target and performance driven, can speak confidently to Retail and client KPIS and understands the levers to achieve commercial successA brand ambassador, demonstrating Values and BehavioursKPIsClient base – new client acquisition, retention , conversion and upgradeThis guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the businessSeniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

Job function Business DevelopmentIndustries Business Consulting and Services and Retail Luxury Goods and JewelryReferrals increase your chances of interviewing at Selfridges by 2xGet notified about new Business Development Manager jobs in

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