Senior Client Administrator

From this autumn, Barnett Waddingham will become Howden, bringing our people together as one and creating a more connected approach to retirement, benefits and risk. As you explore opportunities with us, you''ll start to see more of Howden''s name, people and experience throughout the recruitment process. We have a great new opportunity for a Senior Client Administrator to join our Pensions Administration team. The primary focus of this role is to support the business area in providing a quality, accurate and professional service to clients focusing on client and scheme related work. This is a full time, permanent role that can be based in our Liverpool, Leeds or Glasgow, Birmingham, Amersham, Bristol, Cheltenham offices working on a hybrid basis. Responsibilities: Builds and maintains professional relationships with clients and other stakeholders as required Has responsibility for the provision of client management services to a significant client or portfolio of clients Undertakes a proactive client facing role, attending client meetings when required to present on and discuss administration matters Ensures their own work is delivered within Service Level Agreements Ensures that any concerns or complaints are dealt with correctly and in accordance with agreed processes, that remedial actions and mitigations are taken to minimise escalation and provides suggested solutions or a course of action Reviews and prepares quarterly administration stewardship reports, or at a ..... full job details .....