Senior Claims Handler

Job Title: Senior Claims HandlerLocation: LiverpoolSalary: 31,831 Plus up to 2,500 performance related bonus per annum, once established within your roleJob Type: Full Time, PermanentWorking Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 5 Saturdays 9:00am to 17:00pmWe are looking for experienced claims handlers who want to go beyond managing claims to truly make a difference.As a Senior Claims Handler, you''ll take ownership of claims from start to finish, making confident decisions and delivering better outcomes for our customers.This is a role for someone who doesn''t just follow process but improves it. Someone who takes pride in solving problems, supporting others, and leaving every claim in a better place than they found it.What you will be doing:Managing customers claims from first notification of loss through to settlementMaking fair, timely and confident decisionsReducing customer effort at every stage of the journeyCommunicate with clarityMinimising hand-offs and creating seamless customer experiencesSupporting and coaching colleagues, sharing your expertiseIdentifying opportunities to improve how we work and deliver good customer outcomesConsider the commercials when settling the claimWhat we''re looking for:Has experience handling insurance claimsTakes ownership and sees things through to completionBuilds trust through clear and effective communicationThinks commercially while always doing the right thing for the ..... full job details .....