Senior Case Manager - Housing

Our client Somerset Council is looking for a Senior Case Manager to join their team.Role PurposeTo ensure the Tenancy and Estates Team are effectively prioritising and managing caseloads of work and responding to housing related enquiries and actions. To ensure that all contact with our customer is recorded on the Open Housing System and appropriate advice and support provided to tenancy officers in addressing tenant issues, giving advice and personally taking on and managing more complex case work and complaints. Work closely with the Case Manager lead to ensure that policies and procedures are written and kept up to date and fit for purpose. Ensure learning and development of the team.Corporate ResponsibilitiesUnderstand, uphold, and promote the aims of the councils equality, diversity, and inclusion policies; health, safety and wellbeing of self and others; and Organisational values in everything you do. Equality and Diversity practice covers both interaction with staff, service users and communities and includes challenging discrimination and promoting equality of opportunity for all.Benefits of working with RemedyA personal one-one service from your highly experienced dedicated consultant.Top tier supplier across London giving us first access to jobsReferral bonus - up to 250 per person placed.Double payrolls each week. Terms and Conditions apply You will be required to fully register with Remedy for all locum positions.Remedy Social Care is a APSCo Standard agency and ..... full job details .....