Senior Business Development Manager

Senior Business Development Manager

Wath Upon Dearne 

£75,000-£80,000 per annum, plus 20% discretionary bonus

40 hours per week, Monday- Friday 

Hybrid Working with travel to our site in Wath upon Dearne, Rotherham, South Yorkshire, S63 7ER (1 to 2 days per week)

About Us

Our client’s Customer Contact Centre in Wath Upon Dearne provides advice and support to the public on behalf of our clients.  

They specialise in delivering life changing value to those that need it most. 

They work closely with the UK government to support individual growth and economic development through skills training and employment provisioning opportunities both to the most vulnerable and those just needing that extra help to thrive (Restart Scheme). 

About the Role

The Senior Business Development Manager will be instrumental in defining and executing a multi-faceted sales strategy to significantly expand their Contact Centre and BPO client portfolio. This pivotal role involves identifying, cultivating, and securing high-value new business opportunities, while simultaneously fostering strategic partnerships that drive substantial revenue and margin growth.

A core responsibility will be to architect and manage a robust sales pipeline, leveraging a deep, established network of industry contacts to introduce and close complex deals. This individual will strategically position the Contact Centre and BPO capabilities, not only within the Public Sector but also spearheading diversification into new horizontal markets, particularly the Private Sector. This encompasses a broad spectrum of services, including but not limited to advanced customer service, complex casework management, sophisticated complaint resolution, rigorous quality assurance, and efficient back-office operations.

This role demands a forward-thinking approach, leading on their digital transformation. The successful candidate will adeptly integrate solutions such as conversational AI, automation, and other technological enhancements into our market offerings, ensuring a compelling and varied suite of services for prospective clients.

Success in this position hinges on a proven ability to collaborate strategically across all internal departments, including Service Delivery, Support & Enablement, Governance, Client Management, and Bid Management, to deliver measurable growth outcomes that directly benefit the organisation.

Key Responsibilities:

• Strategically lead, develop, and execute comprehensive sales plans to consistently exceed annual new revenue growth targets and optimize bottom-line profitability.
•  Identify, evaluate, and secure high-value new business opportunities across the Contact Centre and Business Process Outsourcing (BPO) sectors, targeting key enterprise accounts and emerging market segments.
•  Cultivate and sustain robust relationships with C-suite executives and key decision-makers, leveraging extensive industry networks to drive long-term strategic partnerships.
• Orchestrate and oversee the entire sales lifecycle, from sophisticated lead and demand generation strategies, including the development of high-quality prospect pipelines and in-depth client profiling, through to compelling presentations, intricate negotiations, and successful RFP/RFI/RFQ submissions.
• Drive year-over-year revenue growth, consistently surpassing £10M+ per annum and delivering a minimum 10% annual increase in business expansion.
• Ensure the competitiveness and strategic positioning of all Statements of Work (SOWs), aligning them with market dynamics and maximizing value proposition.
• Oversee and optimize sales cycle performance, providing strategic insights and implementing data-driven course corrections informed by prevailing market trends.
• Proactively identify and capitalize on upselling and cross-selling opportunities within the existing client portfolio, developing bespoke solutions that anticipate and address evolving client requirements.
• Leverage an extensive, high-level network within the Contact Centre and BPO industries to provide actionable market intelligence and strategic insights.
• Lead and facilitate high-impact strategic business reviews with key internal and external stakeholders to drive alignment and report on critical initiatives.
• Exhibit exceptional leadership in influencing and collaborating with cross-functional internal teams to ensure seamless delivery, harness subject matter expertise, and instill client confidence, thereby maximizing new business acquisition.

Essential Skills and Criteria:

Minimum of 5 years of experience in sales or business development in the Contact Centre and BPO industry UK / Offshore

Excellent reputation and networking contacts

Proven track record of meeting or exceeding sales targets

Ability to sell end to end solutions including outsourced contact centre solutions.

Excellent communication and interpersonal skills

Confident negotiator and ability to ‘close the deal’

A high level of knowledge of contact centre technology, customer contact strategies and market propositions

Ability to work independently and as part of a team

Willingness to travel as needed

Desirable Criteria:

Degree in business, marketing, or a related field.

Proven track record of using sales tools such as Sales Navigator, Salesforce & CRM software

Adept with Microsoft and Google packages

Benefits:

You are entitled to a number of benefits and offers from partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

• Progression, training and development catered to you.
• Charity work
• Refer A Friend incentives 
• Company pension scheme with employer contributions.
• Life Assurance Scheme.
• Subsidised healthcare plan.
• Charity work- Match-IT and Payroll Giving.
• Confidential Counselling Services
• 24/7 support specialising in health and medical 
• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.