Senior Brand Manager

Senior Brand Manager - HybridSenior Brand Manager Location: Hybrid - London, Lytham, Durham, or Glasgow (40% in-office) Salary: 52,000 - 57,800 DOEContract: 23month FTC Yolk Recruitment is working with a major UK financial institution undergoing exciting transformation. With a brand trusted by millions, they''re now looking for a strategic, creative, and collaborative Senior Brand Manager to help shape how that brand is experienced by customers and employees across every touchpoint.This is a brilliant opportunity to join a small, purpose-driven brand team at the heart of a respected national organisation - where your work will influence culture, customer experience, and the future of the brand itself.What you''ll be doingThe appointed Senior Brand Manager will lead a broad range of projects and will:Act as the brand subject matter expert, leading and influencing brand expression during business transformation projects.Collaborate with customer-facing teams and third-party suppliers to ensure brand authenticity and alignment with values and customer principles.Act as the final approver for brand compliance.Identify opportunities to evolve the brand for a seamless customer experience across all channels.Use customer insight (e.g., CSAT, feedback, complaints) to improve communications and inform brand-led improvements.Collaborate with service design, delivery teams, and partners to address issues and ensure smooth project delivery without impacting the customer or brand.The ..... full job details .....