Senior Branch Manager Designate

OverviewAbout The Role

Job: Senior Branch Manager Designate

Salary: £27,350 (OTE £34,470)

Bonus: Fantastic Annual bonus based on company performance

Hours: You will work 42.5 hours per week on a rotational shift pattern of 5 days on 2 days off. Weekend work is involved.

We are the UK’s favourite car-buying service and we are growing FAST! We have over 500 branches and are opening more sites each month

We are looking for enthusiastic, passionate, honest, service-driven individuals to join our team.

Don’t worry if you don’t know anything about cars, we will teach you everything you need to know and so much more.

Responsibilities

First-and-foremost our Senior Branch Manager Designates must model high performance buying cars whilst also supporting the regional manager in driving performance.

You are the main point of contact for our customers.

Contact customers and prioritise your diary to achieve appointments and meet targets.

Competently and professionally lead the customer through the purchase journey, completing appraisals on cars, handling and processing of important documents and processing customer payments

Always deliver exceptional customer service

Assisting the Regional Manager to complete the smooth running of the region and compliance as per the company’s procedures.

Performing Branch Standard checks when visiting locations.

Identify the further support and coaching needs of colleagues and provide constructive, direct feedback and development points when required.

Reporting any potential threat to the business to your Divisional Manager

Ensuring all diaries/rotas are set up as per the company instruction.

Ensuring all purchases are completed as per the company standard.

Required to provide temporary cover within other regions in the Division.

Complete all necessary tasks as set out by HR.

Assist in the completion of purchases when require.

Qualifications

A current full UK manual driving license

Experience of working in a target driven environment

Customer-focused with excellent communication skills and telephone manner

Ability to work well under pressure and by yourself (lone working)

Ability to organise and prioritise own workload

Be able to build lasting relationships with clients/customers.

Excellent administration and IT skills

Extra Benefits

Discounted Gym Membership

Team social events budget available to all!

Monthly and Annual Bonuses, Incentives and Rewards

Accrue ExtraHolidays for Length of Service!

Healthcare Cash Plan

Cycle to Work scheme

Pension Scheme

Structured Progression Programmes and Pay Increases

The position would best suit an experienced customer-facing professional such as a Sales Executive, Retailer or Hospitality specialist who is used to working independently and wants the opportunities made available by a market-leading ..... full job details .....