Senior BI Analyst

Senior BI Analyst 3 Month Fixed Term Contract (likely to go perm) Hybrid - Leicester (1x Day per week) This is a great opportunity to step into a high-impact Senior BI Analyst role where your work directly shapes operational decision-making. You will play a key role in building scalable reporting, unifying data sources, and delivering insight that drives measurable improvements across customer operations. The Company They are a well-known consumer membership organisation undergoing an exciting period of growth and modernisation. Data is becoming central to how they operate, and they are investing in building stronger, more connected insight across the business. As part of this journey, they are accelerating the maturity of their Operations analytics capability. You will join a collaborative environment where data is valued, change is welcomed, and your recommendations will have real visibility. The Role You will be the driving force behind operational reporting and insight, with a focus on delivery from day one. Key responsibilities include: Building and optimising dashboards covering contact centre and member support performance Connecting multiple data sources to create a single, trusted view of operational metrics Establishing automated, scalable reporting frameworks Analysing performance across email, chat, social, help centre and chatbot channels Identifying trends across SLAs, productivity, backlog, quality and member satisfaction Conducting deep dives into contact ..... full job details .....