Senior Aviation Claims Adjuster

Senior Aviation Claims Adjuster

Department:

ClaimsEmployment Type:

PermanentLocation:

London, UKDescription

Focusing on providing excellent client service, the Convex Claims team directly impacts our mission to becoming the market’s favourite insurer. As such we are building increasingly efficient processes, making use of relevant technology.This is a leading-edge, forward-thinking claims adjusting role and will assume responsibility for handling an increasing portfolio of Lead Airline business, together with Products, General Aviation and Satellite claims arising from business written by Convex Group.You will be responsible for handling lead and large complex claims, internal reporting and other claims management activities relating to the Aviation and Aerospace Account. This role is outcome-driven, and one which combines technical adjusting, account management, commercial and relationship management. You will report directly to the Head of Aviation and Aerospace Claims and be a key part of the Convex Claims team.Key Responsibilities

Claims management from first notification of loss to final settlement including coverage analysis; investigation; evaluation; reserving and resolution in accordance with established guidelines, service standards and regulationsActively manage claims to achieve the best indemnity outcomesEnsure alignment to Convex claims key performance indicators, governance frameworks, Convex claims procedures and processesReview claims movements and advise the business with regard to potential exposuresTake responsibility for data gathering and sharing industry or event knowledge with relevant colleaguesContribute to the attraction and retention of business through service excellenceEnsure great loss outcomes and reserve accuracy through direct intervention on large loss events where required, and identification of loss trends which may impact ranking, reserves or risk selectionBuild and sustain relationships with insurance underwriters, brokers and clients and work collaboratively together in addition to liaison with actuaries and data teams internally on loss related mattersContribute to the preparation of local claims reports and claims updates to the Board as requiredBe prepared to participate in wider claims strategic initiatives or committees within the organisationOur purpose enables us to deliver the best claims service experience to clients and also meet all regulatory requirements. Be an advocate for client service as a brand differentiator and demonstrate behaviour that align to the Convex core valuesManage or support on key Convex projects as requiredSkills Knowledge and Expertise

Solid experience of handling Aviation Claims in several of the following areas: Airline, Products, General Aviation or WarPrior experience of undertaking client claims reviews and audit activitiesAble to communicate effectively at all levels of seniorityExcellent client service and commitment to go the extra mileRobust negotiation and diplomacy skillsA high degree of problem-solving capabilityDetail orientated with analytical mindsetWork at speed given complex and difficult technical situations, with the ability to prioritise effectivelyFlexible and adaptable to change, able to contribute in an entrepreneurial environmentBenefits

Competitive Salary30 days Annual LeaveBirthday Leave10% Employer Pension ContributionPrivate Health Insurance Medical CoverGroup Income ProtectionLife Assurance CoverEnhanced Parental LeaveAnnual Health Check3 days of Volunteer Leave each year10 days of help with care (elder/ childcare) through Bright Horizons£1,300 to spend on learning and wellbeingGive as You EarnCycle to WorkSeason Ticket ..... full job details .....