Senior Assistance Coordinator

We are recruiting a Senior Assistance Coordinators to join our International Medical Assistance team based in Esher, UK.Reporting to the Team Leader, the Senior Coordinator will be responsible for providing a proactive, professional and timely response to requests for travel and medical assistance by delivering cost effective and customer focused solutions. The Senior Assistance Coordinator will be required to provide first line support to the team, act as a point of escalation and take ownership of escalated issues, notify the management team of any potential problems and deputise for the Team Leader in their absence.Our ideal candidate will:Have a minimum of 12 months experience working in an Assistance Coordinator or similar role is essential.Have excellent written and verbal communication skills.Have good geographical knowledge.Have knowledge and experience of working within the travel insurance arena is an advantage.Be positive and have a can-do approach to all tasks.Work calmly under pressure.Build positive relationships with their team, managers, clients and peers.Be responsive and empathetic to the needs of others.Additional foreign language skills are an advantage.About The RoleKey activities/main duties:Provide first line support and guidance to the team.Deputise in the absence of the Team Leader and act as shift lead as required.Handle all calls in a prompt, courteous and professional manner with empathy and customer focus.Create case files capturing all relevant ..... full job details .....