Senior Application Support Engineer

Senior Apps Support Engineer - SQL, Azure, C#, APIsOn-site Hedge End, Hampshire Full-time PermanentAre you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.We''re looking for a Senior Advanced Support Engineer to play a critical role in a Tier 4 support team, working closely with RandD and product teams to solve high-impact technical issues and enhance the stability and performance of a cloud-based platform.What You''ll Be DoingProviding advanced (Tier 4) support for complex technical issues escalated by Tier 2 and 3 teamsTroubleshooting production and test system issues via logs, traces, telemetry, and SQL analysisScripting solutions and automating tasks using PowerShell and similar toolsSimulating customer issues in local/test environments for detailed root cause analysisCollaborating with the Cloud Ops and RandD teams to deliver fixes, tools, and documentationHelping improve internal processes and response times through tooling and knowledge-sharingSupporting the UK customer base with occasional flexibility to liaise with US counterparts What We''re Looking For5+ years of cloud support experience in a technical roleStrong SQL skills for data analysis and report creationWorking knowledge of PowerShell scripting (report automation, system ..... full job details .....