Senior Application Support Engineer

A Senior Application Support Engineer is sought to join an innovative technology team in Ashby-de-la-Zouch, Leicestershire, contributing to the support, maintenance, and continuous improvement of customer-facing platforms and cloud-based infrastructure. The Senior Application Support Engineer, Ashby-de-la-Zouch, Leicestershire, will be expected to develop your understanding in the field, learning from peers and senior engineers in technical areas and industry best practices. This may include platform operations, cloud infrastructure (Azure), system administration, database support, and application troubleshooting across live production environments. Responsibilities include:Support day-to-day operation of production and internal platforms, ensuring high availability.Monitor system performance, investigate alerts, and resolve technical issues.Assist with deployments, upgrades, patching, and environment configuration.Administer Microsoft Azure environments, including VMs, Azure SQL, App Services, and storage.Maintain Windows and Linux server environments, including user access and system configurations.Support database environments including Microsoft SQL Server and Azure SQL.Troubleshoot application and system integrations using logs, APIs, and diagnostic tools.Support messaging and integration technologies such as MQTT and connected systems.Participate in incident management, triage, and resolution across customer-facing systems.Manage support tickets, ensuring clear ..... full job details .....