Senior Aftercare Manager

We are working with an established construction and property business looking to appoint an experienced Senior Aftercare Manager to take full ownership of its aftercare function. This is a key position within the business, responsible for leading the existing aftercare team while overseeing defects, remedial works and the ongoing management of retained development properties. The successful individual will need a strong construction aftercare background, sound technical knowledge of building defects and the ability to manage both people and processes effectively. This would suit someone who enjoys taking ownership of a department and driving issues through to resolution rather than simply coordinating them. The Role Working closely with construction teams, clients, subcontractors and internal stakeholders, you will oversee projects from practical completion through the aftercare and defects period. You will also manage the existing aftercare function, including an Aftercare Manager, Aftercare Coordinator and directly employed maintenance operatives. Key responsibilities will include: Taking overall responsibility for the aftercare department and ensuring a consistently high level of service. Leading, supporting and developing the existing aftercare team. Managing the transition of projects from practical completion into the aftercare period. Developing and implementing project-specific aftercare plans in line with contractual obligations and agreed SLAs. Logging, assessing ..... full job details .....