Senior Advisory Officer

The starting salary for this role is 38,090 per annum, working 36 hours per week (prorated for part time staff).We''re looking for a dedicated Senior Advisory Officer to lead and develop our team of Information Officers within the Contact Centre''s Adult Social Care Information and Advice Service, based at Dakota in Weybridge.Our Offer to You26 days'' holiday, rising to 28 days after 2 years'' service and 31 days after 5 years'' service (prorated for part time staff)Option to buy up to 10 days of additional annual leaveA generous local government salary related pension Up to 5 days of carer''s leave and 2 paid volunteering days per year Paternity, adoption and dependents leaveAn Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resourcesWellbeing and lifestyle discounts including gym, travel, and shoppingA chance to make a real difference to the lives of our residents.About the RoleThe ASC Information and Advice Service serves as the first point of contact-our ''front door''-for anyone seeking support from Surrey''s Adult Services. This is a pivotal role where you will oversee a group of Information Officers responsible for triaging and processing referrals submitted via Adult Social Care Online, and managing customer contact through Live Web Chat, telephone, and other accessible channels.We''re looking for a confident and experienced individual who is passionate about delivering excellent ..... full job details .....