Senior Advisor

Annual salary: up to £32,000.00Senior Advisor Location: Basingstoke - office based Salary: £32,000 per annum Contract: Full time, Permanent, 37.5 hours, Monday to Friday, 8.30am - 5pm. We provide Housing Management services right across the UK. We work in partnership with Central and Local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.About the Role:We are looking for a confident and experienced Senior Advisor to join our In Tenancy and Move Outs team. This is a key role where you will act as a senior point of support, helping ensure the smooth delivery of tenancy services while maintaining high levels of customer care and operational performance. In this varied position, you will support the wider team through guidance, oversight and day to day coordination. You will play an important part in resolving escalated issues, monitoring performance and ensuring service standards are consistently met, while also stepping in to provide cover where required.Key responsibilities include:Act as the first point of escalation for complex issues raised by team membersProvide guidance, mentorship and support to colleagues handling challenging situationsBuild strong relationships with tenants, landlords and stakeholders through clear communicationCarry out daily audits on caseloads, documentation and compliance to ensure accuracy and ..... full job details .....