https://jobs.co.uk/job/senior-adminliaison-assistant-hays-technology--eff4566f-9f76-4369-ba5d-534437d0240e RSS feed for Senior Admin/Liaison Assistant at Hays Technology. en-gb Sat, 30 May 2026 06:57:20 GMT https://jobs.co.uk/job/senior-adminliaison-assistant-hays-technology--eff4566f-9f76-4369-ba5d-534437d0240e https://jobs.co.uk/job/senior-adminliaison-assistant-hays-technology--eff4566f-9f76-4369-ba5d-534437d0240e Thu, 28 May 2026 23:00:00 GMT Location: Manchester | Salary: £15.00/hour £15phr + holiday pay | Type: Contract | Your New Organisation This regulatory organisation manages cases relating to concerns and complaints. Playing a vital role in providing clear guidance and maintaining high standards of communication throughout the complaint process. Your new role Respond to customer complaints and concerns via telephone and in writing, including enquiry closures and post-closure communication Organise and facilitate provisional enquiry meetings with complainants Analyse and summarise complex case information accurately and effectively Manage a caseload of liaison work, working collaboratively with colleagues across the organisation Arrange, facilitate, and transcribe telephone complaints where required Provide clear explanations of processes and decisions to stakeholders during and after case closure Apply safeguarding policies to protect vulnerable individuals What you''ll need to succeed Proven experience handling complaints and providing advice via phone, email, and written correspondence Strong understanding of working within policies, procedures, and service standards, including the Data Protection Act. Proficiency with IT systems, including MS Word, Excel, Outlook, and case ... Contract