https://jobs.co.uk/job/senior-adminliaison-assistant-hays-technology--48e123f2-3847-414b-942a-a256a6ff1e77 RSS feed for Senior Admin/Liaison Assistant at Hays Technology. en-gb Sat, 30 May 2026 22:59:01 GMT https://jobs.co.uk/job/senior-adminliaison-assistant-hays-technology--48e123f2-3847-414b-942a-a256a6ff1e77 https://jobs.co.uk/job/senior-adminliaison-assistant-hays-technology--48e123f2-3847-414b-942a-a256a6ff1e77 Sat, 30 May 2026 11:52:56 GMT Location: City | Salary: 15.00-15.00 Hourly | Type: Contract | Your New OrganisationThis regulatory organisation manages cases relating to concerns and complaints. Playing a vital role in providing clear guidance and maintaining high standards of communication throughout the complaint process.Your new roleRespond to customer complaints and concerns via telephone and in writing, including enquiry closures and post-closure communicationOrganise and facilitate provisional enquiry meetings with complainantsAnalyse and summarise complex case information accurately and effectivelyManage a caseload of liaison work, working collaboratively with colleagues across the organisationArrange, facilitate, and transcribe telephone complaints where requiredProvide clear explanations of processes and decisions to stakeholders during and after case closureApply safeguarding policies to protect vulnerable individualsWhat you''ll need to succeedProven experience handling complaints and providing advice via phone, email, and written correspondenceStrong understanding of working within policies, procedures, and service standards, including the Data Protection Act.Proficiency with IT systems, including MS Word, Excel, Outlook, and case management databasesExcellent c... Contract