Senior Account Manager

Senior Account Manager Redditch £ per annum depending on experience. Are you a commercially minded relationship builder with a passion for customer service and business growth? We''re looking for an experienced Senior Account Manager to become the driving force behind our Customer Accounts team. This is a fantastic opportunity for someone who thrives on developing strong customer relationships, identifying new business opportunities and leading a high-performing team. As the primary point of contact for our customers, you will play a pivotal role in ensuring exceptional service levels, promoting our manufacturing capabilities and helping to drive revenue growth across existing and new accounts. Senior Account Manager duties:- Managing and developing relationships with existing customers while identifying new business opportunities. Acting as the lead contact for customer enquiries, quotations, orders and ongoing communications. Promoting our products, services and manufacturing expertise through customer engagement, social media and marketing communications. Supporting customer visits, presentations and on-site demonstrations. Working closely with Production, Quality and Technical teams to ensure customer requirements are met. Managing customer communications plans, including LinkedIn content and email newsletters. Progressing quotations, gathering customer feedback and maximising conversion opportunities. Monitoring KPIs and performance metrics to drive continuous ..... full job details .....