Senior Account Manager

We are delighted to be working in partnership with an established market leader in managed communications technology and services. For over 40 years, they ve been at the forefront of innovation, transforming customer experiences through smarter communications, automation, analytics and AI. They deliver transformative communication and CX solutions throughout the UK and internationally, supporting clients with global reach and ambition. As the business expands, they are looking to onboard a Senior Account Manager to manage and develop key accounts across their customer base and selectively onboard new clients. This is an exciting opportunity to protect and grow recurring revenue, improve customer outcomes and identify new opportunities through long-term account development and trusted advisory engagement. Armed with a portfolio of unique value propositions including innovative new UC products and AI solutions, the Senior Account Manager will participate in the following: Act as the primary commercial lead for assigned customers, coordinating internal and external stakeholders to ensure successful delivery, customer satisfaction and sustainable account growth. Producing proposals and reports Exerting influence to develop revenue and scope of services and associated adoption within customers. Identifying expansion opportunities, service improvements and additional value within existing customer accounts Liaising with internal resource and third-party resource managing ..... full job details .....