Senior Account Manager Contracts and Stakeholder Relationships

Overview

We are seeking an experienced Senior Account Manager Contracts and Stakeholder Relationships to play a pivotal role in managing our contracts, financial oversight and key relationships across the health and care system.This is a high-profile role, requiring an in-depth understanding of NHS contractual frameworks and strong financial acumen. You will be the primary point of contact for commissioners, practices, and partners, ensuring that services are delivered effectively and that performance, governance, and financial obligations are met. You will also contribute to the strategic development of Merton Health CIC, supporting new opportunities and helping to shape the future of primary care services across our borough.

About You

We are looking for someone with:Significant experience in contract management, ideally within the NHS or healthcare sector.Strong financial skills, with the ability to interpret, monitor and report on complex data.Excellent relationship management and communication skills, able to influence and collaborate with senior stakeholders.A proactive, organised, and solutions-focused approach, with the ability to manage competing priorities.Experience within primary care, GP Federations or PCNs would be an advantage, but we welcome applicants from wider healthcare or related sectors with transferable skills.

About us

Merton Health CIC (MH) is a dynamic GP Federation established in February 2015 to deliver quality healthcare to Merton''s residents. Born from a commitment to innovation and collaboration in General Practice, MH unites 21 local member practices dedicated to robust community healthcare. Our mission is to bring healthcare services closer to home for Merton''s population. By working closely with partners across Merton and surrounding areas, we ensure comprehensive, accessible care for all registered patients. Most of our services are commissioned by South West London ICB, making them widely available to every patient registered with a GP in Merton.

Details

Date posted: 04 September 2025Pay scheme: OtherSalary: £53,755 to £60,504 a yearContract: Fixed termDuration: 12 monthsWorking pattern: Part-time, Flexible workingReference number: B0297-25-0003Job locations: Merton Civic Centre, 100 London Road, Morden, SM4 5DX

Job description

Job responsibilitiesJob SummaryThe Senior Account Manager Contracts and Stakeholder Relationships will lead the management of contracts and stakeholder engagement for Merton Health CIC. The postholder will oversee the financial, operational and governance aspects of all CIC contracts, ensuring performance requirements are achieved and reported transparently.Key ResponsibilitiesNegotiate, monitor, and report on contracts with commissioners and partners.Ensure delivery of KPIs, performance and governance standards.Provide robust financial monitoring, forecasting and variance analysis.Act as the lead point of contact for commissioners, member practices and partners.Build strong collaborative relationships across the health and care system.Support tenders, business development and organisational strategy.Represent Merton Health CIC at system-level meetings.

Person Specification

QualificationsEssential: Degree or equivalent in business, finance, healthcare management, or related field.Essential: Evidence of CPD.ExperienceEssential: Significant contract management experience in NHS/healthcare.Essential: Proven financial monitoring and reporting skills.Essential: Senior stakeholder relationship management.Desirable: Experience in GP Federations, PCNs or provider collaboratives. Experience in bid writing or service development.Skills and AbilitiesEssential: Excellent negotiation, influencing and communication skills.Essential: Strong analytical and reporting skills.Essential: High IT literacy (Excel, finance systems).Essential: Ability to manage complex relationships.Desirable: Process improvement and systems design.KnowledgeEssential: NHS and primary care contractual frameworks. Strong financial acumen. Governance, performance, and risk management in healthcare.Desirable: Awareness of NHS policy and transformation agenda in primary care.Personal QualitiesEssential: Organised, proactive, confident communicator. Problem-solving skills. Commitment to collaboration and accountability. Resilient, adaptable, able to work independently and in a team.Desirable: Line management experience.

Disclosures

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Merton Health LimitedAddress: Merton Civic Centre, 100 London Road, Morden, SM4 5DXEmployer''s website: ..... full job details .....