https://jobs.co.uk/job/senior-account-escalation-manager-proactive-appointments--1acf1847-6661-4407-b2cd-152e4e76b1a3 RSS feed for Senior Account Escalation Manager at Proactive Appointments. en-gb Sun, 24 May 2026 22:10:17 GMT https://jobs.co.uk/job/senior-account-escalation-manager-proactive-appointments--1acf1847-6661-4407-b2cd-152e4e76b1a3 https://jobs.co.uk/job/senior-account-escalation-manager-proactive-appointments--1acf1847-6661-4407-b2cd-152e4e76b1a3 Fri, 22 May 2026 11:52:43 GMT Location: Surrey | Salary: 10000-500000 Daily | Type: Contract | Our client is seeking a Senior Account Escalation Manager to manage proactive escalation engagements. Delivering an enhanced level of interaction and personalized service to accounts that require proactive support. The Account Escalation Manager establishes a trusted short-term advisor relationship that works to ensure the overall customer satisfaction with our products and services.Inside IR35Hybrid workingSome business travel requiredResponsibilities Primary focus on delivering proactive engagements through the Preventative Escalation models. Understand all aspects of the engagement and develop a clear scope and get-well plan. 100% ownership of the proactive account escalation engagement and all activities that make up the get-well plan. Maintain disciplined and regular communications within accounts, from C-level executives to front line administrators, while building credibility through timely action and responsiveness during the proactive engagement. Co-ordination with all internal subject matter experts and stakeholders, acting as the primary decision point for all active customer activities pertaining to the proactive account escalation. Customer champion, a resource specifi... Contract