Senior Account Director

Updated:

September 3, 2025?Location?Location: London, ENG, United KingdomYou’re driven, resourceful, and above all else - remarkably smart.We are looking for individuals to join the team that have enthusiasm in bounds and are self starters as well as bringing passion and detail to everything they do.The PR teams handle the internal and external communications for pharmaceutical companies. Our PR Consultants interact with brand managers, product managers, marketing departments and specialist patient groups. Key responsibilities can include writing for internal publications, newsletters and the handling of communications.The primary purpose of this role is to be an expert in client services and strategic PR/communications. You would be expected to lead accounts and help to drive high levels of satisfaction, as well as seeking out new business and organic growth opportunities as the main senior client point of contact. The focus of your role would be to oversee the smooth running of client service teams and to be accountable for supporting the PR leadership team in meeting business operations as well as the objectives of the clients strategically and financially. You would be seen as a key ambassador for the company and its values.

Client Services Management

Oversee management/delegation of tactical and administrative processes

Use strength of client relationships to secure agency business and ensure client satisfaction

Be an expert in client’s business

Build relationships beyond direct clients to expand business within PR and across Syneos business units

Maintain excellent levels of client service and instill within own account teams

Use knowledge of the sector, competitors, industry bodies and general trends to guide client thinking

Support team in identifying and addressing potential client issues

Product/Task Leadership and Accountability

Day to day senior lead on multiple accounts taking the lead on strategic, creative and digital planning; oversee team on executions

Provide strategic guidance to team to enable successful execution

Identify and address potential issues and preempt solutions; recognise wider agency cross-discipline opportunities and take larger role in new business opportunities

Responsible for supporting the PR leadership team with elements of the day to day business operations (finance, culture and client service)

Lead financial and resource management and delivery across account teams

Acts as coaches for more junior members of the team

Business Management

Oversee client related financial and business operations for the team

Ensure account financial targets are met and are budget compliant

Anticipate and report on financial and resourcing or client issues

Apply sound business insight and judgement in the best interests of the agency and our clients

Play significant role in new business proposal development and presentations

Refine expertise in identifying and enabling organic growth opportunities and expandability to mine for new business prospects

Understand the commercial integration / lab to life offering and spot potential cross-working opportunities within existing accounts

Be the example for professionalism and resounding work ethic on the account team

Serve as the day to day champion of the brand, internally and externally

Create an environment that fosters idea sharing to achieve strategic goals

Take ownership in developing mid level staff and teaching them how to be future leaders

Manage direct reports effectively by providing constructive, timely and actionable feedback

Degree educated, ideally within a related field

Strong communication skills (verbal and written) as well as presentation abilities

Ability to flex style according to the needs of clients and teams

Strong attention to detail and organizational abilities

Demonstrates and maintain up to date knowledge and capability in all main software packages including Microsoft Office

Exposure to Global accounts

Ability to balance strategic thinking with plan execution

Ability to be proactive and solutions focused

Detailed knowledge of pharma regulations (ABPI)

Ability to manage and motivate a team effectively as well as managing upwards

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

At Syneos Health Public Relations, the possibilities are infinite. Because of our “no walls, no limits” philosophy and entrepreneurial spirit, our employees have the opportunity and potential to work on projects beyond their years of experience. The only limitations here are those that are self-imposed, and we make sure to reward staff based on talent, not title.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Discover what our more than 29,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients’ lives around the world. Selecting us as an employer secures a career in which you’re guaranteed to:

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. To learn more about how we are shortening the distance from lab to life, visit syneoshealth.com.

Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, including the use of this website, please contact us for ..... full job details .....