https://jobs.co.uk/job/senior-3rd-line-support-engineer-ecs-resource-group-ltd--9bdec933-247a-4dc1-b5e6-bfa40837cf9e RSS feed for Senior 3rd Line Support Engineer at ECS Resource Group Ltd. en-gb Wed, 10 Jun 2026 19:45:19 GMT https://jobs.co.uk/job/senior-3rd-line-support-engineer-ecs-resource-group-ltd--9bdec933-247a-4dc1-b5e6-bfa40837cf9e https://jobs.co.uk/job/senior-3rd-line-support-engineer-ecs-resource-group-ltd--9bdec933-247a-4dc1-b5e6-bfa40837cf9e Tue, 09 Jun 2026 23:00:00 GMT Location: Solihull | Salary: £37000 - £37500/annum | Type: Permanent | Senior 3rd Line Support Engineer Solihull (Hybrid - 3 days onsite) The Role We''re looking for an experienced Senior 3rd Line Support Engineer to join a high-performing technical team based in Solihull. This is a true 3rd line position , where you''ll act as the final escalation point for complex technical issues. You''ll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions -not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you''ll support a wide variety of technologies while also contributing to continuous improvement and mentoring junior engineers. What You''ll Be Doing Acting as the technical escalation point for 1st and 2nd Line teams Owning and resolving complex incidents and problems through to completion Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments Conducting root cause analysis and implementing permanent fixes Supporting users via tickets, phone, email, and remote sessions Managing and prioritising workload in line with SLAs Monitoring and responding to alerts from RMM tools ... Permanent