Senior 3rd Line Engineer - Microsoft 365, Networking and Infrastructure

MSP 3rd Line Support Microsoft 365 Networking InfrastructureSome Engineers Escalate Problems. Others Own Them.When the easy fixes have been exhausted, who does the team turn to?We''re looking for an experienced Senior 3rd Line Engineer who enjoys solving the technical problems others can''t. Someone who combines strong Microsoft infrastructure and networking expertise with sound judgement, clear communication and genuine ownership.You''ll become the trusted technical counterpart to our Service Delivery Manager, helping resolve complex customer issues, supporting the wider engineering team and ensuring our customers receive an exceptional managed service.If you''re an experienced MSP engineer who enjoys variety, autonomy and making a real technical impact, we''d love to hear from you.The Role at a GlanceSenior 3rd Line Engineer Aston Cross, Birmingham Office Based Initially (3 6 Months) Hybrid Working (3 Days Office / 2 Days Home) Competitive Salary DOE + Excellent Benefits Permanent Full Time Reporting to: Service Delivery ManagerProduct / Service: Managed IT Services Microsoft Cloud Networking Cyber Security Digital TransformationPedigree: Leading Microsoft Partner and Managed Services ProviderYour Background / Skills:• MSP, 3rd Line Support • Microsoft 365 5/5 (Essential) • Entra ID 5/5 (Essential) • Networking DNS, DHCP, VPNs, Firewalls and Troubleshooting 4/5 (Important) • PowerShell / Scripting 4/5 (Important) • Cloud Troubleshooting 3/5 (Some Experience) • Microsoft ..... full job details .....