https://jobs.co.uk/job/send-customer-service-and-complaints-we-do-social-work--b549ced1-f334-46a4-a81c-9d8ccdc5f852 RSS feed for SEND Customer service and complaints at We Do Social Work. en-gb Wed, 29 Jul 2026 20:29:40 GMT https://jobs.co.uk/job/send-customer-service-and-complaints-we-do-social-work--b549ced1-f334-46a4-a81c-9d8ccdc5f852 https://jobs.co.uk/job/send-customer-service-and-complaints-we-do-social-work--b549ced1-f334-46a4-a81c-9d8ccdc5f852 Tue, 28 Jul 2026 23:00:00 GMT Location: Macclesfield | Salary: Negotiable | Type: Contract | SEND Customer Services & Complaints Officer Location: Fully Remote Hours: Monday–Friday, Office Hours We are currently recruiting for an experienced SEND Customer Services & Complaints Officer to join a busy Local Authority SEND service on a fully remote basis. This is an excellent opportunity for someone with a strong background in SEND, complaints handling and customer service who is passionate about delivering high-quality outcomes for children, young people and their families. Key Responsibilities Manage and investigate SEND complaints, compliments and customer enquiries in line with statutory guidance and agreed timescales. Coordinate responses to Local Government Ombudsman investigations. Produce clear, accurate and professional complaint responses and reports. Analyse complaint trends and provide recommendations for service improvement. Coordinate Freedom of Information (FOI) and Subject Access Requests (SARs). Provide advice and guidance to managers on complaints procedures and best practice. Deliver training and support to colleagues to promote consistent complaint handling standards. Build positive relationships with internal teams, partner agenc... Contract