https://jobs.co.uk/job/send-complaints-and-resolutions-officer-ackerman-pierce-ltd--a9195776-ee06-4fdf-8cca-44571880fab9 RSS feed for SEND Complaints and Resolutions Officer at Ackerman Pierce Ltd. en-gb Mon, 01 Jun 2026 00:58:27 GMT https://jobs.co.uk/job/send-complaints-and-resolutions-officer-ackerman-pierce-ltd--a9195776-ee06-4fdf-8cca-44571880fab9 https://jobs.co.uk/job/send-complaints-and-resolutions-officer-ackerman-pierce-ltd--a9195776-ee06-4fdf-8cca-44571880fab9 Thu, 07 May 2026 23:00:00 GMT Location: Exeter | Salary: £200 - £250/day | Type: Contract | SEND Complaints & Resolutions Officer (x3) Southwest England Local Authority | Remote | -250 per day UMR A Southwest England Local Authority is establishing a temporary specialist SEND Complaints & Resolutions Team to improve the response, management and resolution of complaints and disputes across the service. We are seeking to appoint 3 experienced SEND professionals to work as SEND Complaints & Resolutions Officers / EHCP Partners, supporting meaningful engagement with families and education settings to achieve positive outcomes and reduce repeat complaints. This role would suit professionals with significant experience of statutory SEND processes relating to EHC Plans, alongside a strong relational and restorative approach to working with families, schools and wider stakeholders. Key Responsibilities Support conversations and resolution meetings with families, schools and education settings Draft high-quality SEND complaint responses focused on meaningful resolution Manage and support mediation and dispute resolution activity Work proactively to reduce repeat complaints and escalation Provide clear advice and guidance in relation to EHCP statutory processes Buil... Contract