SEND Complaints and Resolutions Officer

SEND Complaints & Resolutions Officer (x3)
Southwest England Local Authority | Remote | -250 per day UMR

A Southwest England Local Authority is establishing a temporary specialist SEND Complaints & Resolutions Team to improve the response, management and resolution of complaints and disputes across the service.

We are seeking to appoint 3 experienced SEND professionals to work as SEND Complaints & Resolutions Officers / EHCP Partners, supporting meaningful engagement with families and education settings to achieve positive outcomes and reduce repeat complaints.

This role would suit professionals with significant experience of statutory SEND processes relating to EHC Plans, alongside a strong relational and restorative approach to working with families, schools and wider stakeholders.

Key Responsibilities

• Support conversations and resolution meetings with families, schools and education settings
• Draft high-quality SEND complaint responses focused on meaningful resolution
• Manage and support mediation and dispute resolution activity
• Work proactively to reduce repeat complaints and escalation
• Provide clear advice and guidance in relation to EHCP statutory processes
• Build positive and collaborative relationships with parents, carers and professionals
• Identify themes, learning and areas for service improvement
• Support the wider complaints and resolutions team in improving SEND practice and outcomes

Essential Experience

• Significant experience within SEND services, particularly relating to EHCP statutory processes
• Strong understanding of SEND complaints, mediation and dispute resolution
• Experience working directly with families and education settings
• Ability to communicate sensitively and effectively in challenging situations
• Excellent written skills with experience drafting formal complaint responses
• A relational, solution-focused and child-centred approach

Why Choose Ackerman Pierce?
Ackerman Pierce calls upon over 15 years'' worth of experience in recruiting directly into the Social Work Sector. We can offer a unique experience within recruitment where you have your own personal consultant, a DBS and Compliance service with a quick and easy registration process. We pride ourselves on a guaranteed weekly payment process.
To discuss this vacancy further or any other opportunities, please contact Elise Revett or email in your updated CV to us at Ackerman Pierce.

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